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How Do you Pay for Services? |
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Is My Personal Information Safe? |
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How Do I Contact AeroTravels.com? |
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How Private Is My Information? |
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What Do I Do If I Lose My Ticket?
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When Will My Credit Card Be Debited? |
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When Will I Receive My Travel
Documents? |
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How Do I Receive My Airline E-Tickets? |
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How Do I Change Or Cancel a Booking? |
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What Do I Do If I Forget My Password?
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How Do I Redeem My AeroTravels.com
Loyalty Points? |
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Do I Receive Car And Accommodation
Vouchers ? |
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What Software and Hardware works best with
this site? |
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What Terms & Conditions Apply
To AeroTravels.com Bookings? |
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How do I obtain a refund for a previously
paid Air Booking? |
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How Do I Know The Terms And Conditions
Of The Airfare Purchased? |
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Will paying by cheque / Demand
Draft slow down my order ? |
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Can I pay Cash? |
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Can I pay for services at locations abroad?
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Four our Real-Time. For assisted bookings, payment can
be made to Aerotravels.com via cheque, credit card or
Electronic Funds Transfer. For any payment by credit card
be they for automated or assisted booking, airline tickets
and other documentation will not be issued until authorisation
has been obtained from the relevant credit card company.
A credit card surcharge is levied on payment. |
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AeroTravels.com ensures
your credit card information is transmitted over secure
lines and is not stored by AeroTravels.com. uses a mechanism
widely used by the e-commerce communities to transfer
sensitive data over the Internet called Secure Sockets
Layer (SSL). SSL is a protocol that provides communications
privacy, authentication and message integrity and prevents
eavesdropping, tampering or message forgery by encrypting
data.
To check when SSL is active, note the following:
1. Internet Explorer : right click your mouse and select
'properties'. The URL will display for the page you are
viewing as 'https' which denotes that the page is
secured/SSL is in effect.
2. Netscape : the padlock in the bottom right hand corner
of your browser will appear closed.
All those pages that require you to disclose private information
are covered by our SSL encryption that is certified by
Verisign. |
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For customer service and information
about your booking, email us at E-mail:
traventroy@msn.com
or telephone our service centre on +(91 11) 26513314,
26853314, 26855270, 26532515, 26533944, 26537790, 26964996
from Monday to Saturday 0930 hrs- 1800hrs (IST).
For general company information or comments on our site,
please complete our Feedback form. If you need to send
snail-mail to our Head Office, correspondence may be sent
to: AeroTravels.com, 2 DDA Commercial Complex, Mayfair
Gardens, New Delhi 110 016, India or by facsimile on (011)
2696 4996. |
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To change or cancel a booking you can either
email us at travnetroy@msn.com
or telephone our service centre on +(91 11) 26513314,
26853314, 26855270, 26532515, 26533944, 26537790, 26964996
from Monday to Saturday 0930 hrs- 1800hrs (IST).
Airline charges or cancellation fees may apply with some
fare types. Some reservations on restrictive fares
cannot be changed. |
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Our Privacy Policy ensures your right to privacy.
Your confidential information will only be used for purposes
of booking finalisation with our travel partners. |
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If you have lost your ticket prior to the
day of travel please either e-mail us at: travnetroy@msn.com or, telephone our
service centre on +(91 11) 26513314, 26853314, 26855270,
26532515, 26533942, 26537790, 26964996, 26537790, 26964996
from Monday to Saturday 0930 hrs- 1800hrs (IST) Our service
centre facsimile number is (011) 2696 4996 We will forward
to you a Ticket Indemnity form for completion. This
will facilitate the reissue of your ticket. Note
the airlines usually charge a $50 reissue fee. If
you lose your ticket on the day of departure, please contact
the concerned airline local city office that will coordinate
the above procedure. |
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For airline bookings, the debit takes place at
time of airline ticket issuance. For car hire, at
the time of making car rentals reservations, and for accommodation,
at the time of check out. The hotel/Car rental provider
may charge your credit card in case of a No Show. If you
are using our special negotiated rates for flights, hotels,
car rentals through prepayment, then you will be debited
at the time of confirmation of services. |
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The paper tickets will be received by you within 2-3 business
days of having made the relevant travel payments. If you
have requested an E-ticket or if conditions of the airfare
you have purchased requires an E ticket only, an E-ticket
confirmation will be emailed to you. Our channel partner
for delivery is FedEx/Blue Dart. Tickets are couriered
to over 1500 Domestic locations FREE of charge to customer,
while for International deliveries Cost is charged to
the customer on actual basis. The indicative tariff may
be seen online by clicking here. |
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E-ticketing is part of the new way of managing
your travel. You no longer need a ticket for travel
in USA on most of the airlines with E-Ticket. You
will receive an email confirmation from AeroTravels.com
after you book. Your tickets will be held electronically
in the airlines reservations system. Airlines like United
Airlines offer E-ticketing on all their routes.
When you travel on an E-ticket you only need to collect
your boarding pass to fly. If you are travelling
with baggage, you proceed directly to the check-in
counter, present a current photo ID (preferably your driver's
license) and you are ready to fly. |
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Simply log on to www.AeroTravels.com
and click on 'Forgot
Password'.
You will receive an email with details of your account.
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For automated bookings you do not receive any documentation.
At the car depot or upon check-in at the hotel, all you
need to do is produce your credit card.
For assisted bookings you will prepay and as such be provided
with documentation. |
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To obtain maximum use of this site, it is best to have
the latest versions of Internet Explorer and Netscape
Navigator.
In terms of hardware, Mac users might face some error
messages while booking via the 'Do It Yourself Quote or
Book' button. Please do report these errors to us in case
you are unable to complete transactions. You can send
an email to us at info@AeroTravels.com |
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For Terms & Conditions Click here. |
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Please return your unused airline ticket or E-ticket
confirmation together with a covering letter explaining
the reasons for your non-use of the booking and address
it to: AeroTravels.com, 2 DDA Commercial Complex,
Mayfair Gardens, New Delhi, India 110016. Hotels
& Car rentals reservations will be handled after having
verified the stay/usage with the concerned service provider.
For all refunds on credit card payments, the credit card
surcharge levied at the time of acceptance will not be
included in the refund, as these charges go to the concerned
bank towards the transaction charges. Importantly please
note, refunds will only be provided by the airline in
accordance with the terms and conditions of the airfare
purchased. Airlines may take up to 8 weeks to process
a refund. |
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For 'Do It Yourself ' bookings, these will
be displayed during the booking process and are a condition
of the airfare purchased. For any clarification
relating to airfare rules and conditions you can either
email us at: info@AeroTravels.co.in or telephone our
service centre on +(91 11) 26513314, 26853314, 26855270,
26532515, 26533942, 26537790, 26964996, 26537790, 26964996
from Monday to Saturday 0930 hrs- 1800hrs (IST). Our service
centre facsimile number is (011) 2696 4996. |
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While AeroTravels.com does accept local cheques
but your travel documents will be shipped subject to clearance
of these payments. |
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Local government restrictions do not allow us
to accept remittances outside India, hence you can either
do bank wire transfer, or use other methods as mentioned
above.
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Faq